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Policies

SPA ETIQUETTE

Please turn off your mobile phone and/or device when inside the spa to maintain a serene ambiance and in consideration of other guests.

We love children. However, due to safety and insurance purposes and convenience of other clients, please do not bring your child(children) under the age of 10 to the Spa without another adult present to supervise them.

CANCELLATION POLICY AND FEE

For multiple appointments, spa packages & group appointments, vocimedspa requires 48 hours notice for cancellations/rescheduling and 24 hours notice for all single appointments.

No Shows charged full service price & late cancellations 50% of full scheduled appointments.

If less than the required notice is given, vocimedspa reserves the right to charge 50% of the full scheduled session.

If for any reason vocimedspa needs to reschedule or cancel an appointment, as much advance notice as possible will be given.

PRICES SUBJECT TO CHANGE

vocimedspa is constantly expanding our services.

Although we make every effort to keep our website and spa menus updated, please note that prices and services are subject to change at any time.

REFUND POLICY

All service sales and gift card sales are final.

Skin Care products can only be returned for spa credit only and if presented with a receipt within 14 days of purchase and products need to be at least 3/4 full.

Prescription products may not be returned.

TARDINESS POLICY

Clients who arrive late will be charged in full for their scheduled sessions but will receive a prorated session.

If you arrive late, vocimedspa will make an effort to accommodate your full appointment.

Service time may have to be shortened to avoid delays for other guests and are charged at full value.

AGE REQUIREMENT

Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult. Any client under the age of 18 must have a consent signed by a parent or legal guardian.

Thank you for allowing us to serve you!